Working with Academics in Oxford is a large part of our work.   We understand the pressures of writing and publishing and how crucial your equipment is to that purpose.  We know how to help you keep your data safe and secure so that you can focus on your work properly.  As your hours are often driven by need we can offer flexible support to suit you.

See below for a list of our frequently asked questions.

If you can’t find the information that you are looking for, please don’t hesitate to get in touch.

Yes.  We work with both Apple products and Windows.  We also support Android and Linux.

Yes.  We can provide one-to-one training and also cater for small groups.

Yes.  We can offer a hand picked suite of security products that will keep you safe.

Choosing the right device can be daunting but maintaining data continuity is essential. We can take you through all the relevant options and help you to make an informed decision. Then we can make the transition as seamless as possible.

We can set up a remote connection to your computer and many things can be sorted out in this way.

If the worst happens we can help.  We can perform full recovery of accessible data for you, and then help you to get things back in running order. However the best remedy is prevention – check your backups!




Minimum call out time within the ringroad – 30 minutes

Minimum call out time outside of the ringroad – 1 hr



Academic Support Pricing

We charge a standard hourly rate of £55.  If you are within the ring road there is a minimum of a half an hour appointment.  Outside of the ring road the minimum is an hour.  We understand that your computer problems may not take an hour but in that time we can check for potential issues like malware & viruses, updates, backups and make sure everything is in good working order.

Training is also charged at £55 per hour  for 1-on-1 training, but gets cheaper depending on how many sessions you book. Its charged in chunk of 15 minutes.  Its always easier to learn together with someone else and we can teach up to four people at a time (charged at £20 per person).

All support and training work also carries a 50p per mile charge from our office in Jericho